Refund Policy

The Canada Revenue Agency (CRA) stipulates that a registered charity cannot return a donor’s gift. As a donation transfers ownership of the money from the donor to the charity, once the transfer is made, the charity is obliged to use the gift in carrying out its charitable purposes. Because The Shoebox Project for Women is a charity, we must follow these guidelines set by the CRA. Visit the CRA website for more details: https://www.canada.ca/en/revenue-agency/services/charities-giving/charities/operating-a-registered-charity/receiving-gifts/returning-a-gift-a-donor.html

That said, if your donation was made to the wrong charity, please send us an email at info@shoeboxproject.com immediately. We’ll be pleased to help you redirect your donation to the intended charity.

For any other questions or concerns regarding refunds, please contact us at info@shoeboxproject.com, and we’ll be happy to work with you.